Frequently Asked Questions

What's so special about Hi Coffee?

Hi Coffee is a premium instant coffee product infused with three natural herbs. Maca, Tongkat Ali, and Guarana have been prized in East Asian cultures for thousands of years for their energy and stamina boosting benefits. Combining these herbs with our coffee blend creates a great tasting instant coffee drink with the results that you want.

How do I use Hi Coffee?

Preparing Hi Coffee is easy and convenient. Just mix together 1 sachet of Hi Coffee with 5 to 8 ounces of hot water. Add milk and sugar if desired. You will enjoy the invigorating effects of Hi Coffee within 20-30 minutes.

How does Hi Coffee taste?

Hi Coffee instant coffee blend is aromatic and delicious. Hi Coffee starts from fine green coffee beans sourced from an exclusive eco-friendly plantation. It is then combined with our herbal blend resulting in a rich, smooth taste. Milk and sugar may be added according to your preference.

How many Sachets come in a Pack?

Each Pack of Hi Coffee contains 2 Sachets.

How many Packs come in a Box?

Each Box of Hi Coffee contains 20 Packs. That's a total of 40 Sachets.

How quickly will my order ship?

Orders will ship in 1-2 business days after placing your order, unless otherwise noted on our site. Once your order ships, you will receive your automatic tracking number via email. U.S. orders to the West Coast will typically be delivered in 1-3 business days, to the Midwest in 2-4 business days, and to the East Coast in 3-5 business days. International order deliveries may take up to 15-45 days depending on the country.

Where do you ship to for free?

We ship to all 50 U.S. states for free.

What are international shipping costs?

The shipping cost for international orders is calculated at checkout. If we are unable to ship to your location for any reason, we will contact you and likely provide a refund for your order. For more details, you can visit our shipping info page.

Will there be a customs fee? And, will I be responsible for that cost?

Yes, for international orders, there will likely be a customs fee when the product arrives to your home country. Unfortunately, we are not able to quote that specific cost as it varies considerably between countries.

What is your return policy?

If you’re not pleased with your Hi Coffee purchase, just contact us within 14 days of receiving your order for a refund or replacement. In order to receive your refund, we ask that your order be returned in its original packaging. After the return has reached us, please allow for 5-10 business days for the funds to be credited to your account. For more details, you can visit our return policy.

My order arrived damaged, what do I do?

Oh no! This can happen from time to time with postal/package carriers. Please reach out to us and we will be sure to take care of it right away.

Is Hi Coffee available for resale?

Yes, and we are continuing to expand. If you are interested in reselling Hi Coffee, please contact us.

Do You Have An Affiliate Marketing Program?

Yes! We believe affiliate marketing is the business model of the future. Please visit our affiliate marketing page for more details.